"CX Customer-Led Training provided us with training across the Contact Centre and we have taken away some great ideas in relation to coaching the staff on their calls".  "I would definitely recommend them and the team to anyone else"  Simon Evans, Head of Customer Service  

"CX Customer-Led Training has been working with various teams across TfL over the past 2 years and not only have we seen an overnight improvement but NPS and CSAT scores have improved massively, staff are more engaged and we won an industry award too. Finally, a training company that really provides results. Thanks "  Fola Olafare, Head of Insights and Analytics 

“I have had the pleasure and tremendous benefit or working with CX Training’s wealth of knowledge and expertise for a number of years. They have been instrumental in helping WWF shape the outstanding service we give to our supporters. From helping to design our customer experience strategy to delivering improvement training to our team. Through their help, we have grown from a mediocre customer service team to an outstanding award-winning centre of excellence. ” Ben Adaway, Head of Supporter Op

"After the Session with Raj, we tore up the book and begun again. We are no longer the best kept secret and the business take an interest in what we do"  Sue Dye, Head of Guest Experience  

“A great session, interactive, interesting content, and tailored to our business, we have gone from good to great in just weeks. We have now rolled out training to the whole business with some great results already" Ben Ford, Head of Guest Services 

"We have worked with Raj and CX Customer-Led Training for many years. The latest work has been focused on first-line managers and although ongoing, this has already added value.  Much of this is due to a truly bespoke course design and delivery and CX Customer-Led Training has clearly demonstrated the desire to truly understand our operation with a view to forging a long-term relationship, working in true partnership.  Training is fantastic and the results are even better." Peter Martin, Head