The L&D and CX Forum UK

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CX Customer-Led Training is excited to introduce the UK's first L&D and CX forum. The forum is a membership-based solution that brings together some of the most influential senior leaders within the L&D and CX community to share ideas, best practices, and challenges in order to provide the very best outcomes for employees and market-leading CX for customers.  

For many years there has been a disjoint between these communities which has led to training which is not fit for purpose and CX which is only average. The forum is designed to bring these communities together to really maximize the opportunities to support your businesses, customers, and employees better. The results are to ensure that key challenges for 2020 and beyond are addressed sooner rather than later, ensuring a fantastic employee and customer experience and driving improvements across the industry. 

Some of the key topics on the agenda for 2020 include: 

* Cyber Security and Data Protection

* Employee Experience (EX)

* BREXIT

* AI & Automation

* Customer Experience (CX)

* Personalised Training

* Bringing CX and EX together  

* Increasing customer loyalty using CX, EX, and Training collectively

* Showcasing ROI and value CX and L&D brings to the CEO and Board level