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CX Customer-Led Training is excited to introduce the UK's first L&D and CX forum. The forum is a membership-based solution that brings together some of the most influential senior leaders within the L&D and CX community to share ideas, best practices, and challenges in order to provide the very best outcomes for employees and market-leading CX for customers.
For many years there has been a disjoint between these communities which has led to training which is not fit for purpose and CX which is only average. The forum is designed to bring these communities together to really maximize the opportunities to support your businesses, customers, and employees better. The results are to ensure that key challenges for 2020 and beyond are addressed sooner rather than later, ensuring a fantastic employee and customer experience and driving improvements across the industry.
Some of the key topics on the agenda for 2020 include:
* Cyber Security and Data Protection
* Employee Experience (EX)
* AI & Automation
* Customer Experience (CX)
* Personalised Training
* Bringing CX and EX together
* Increasing customer loyalty using CX, EX, and Training collectively
* Showcasing ROI and value CX and L&D brings to the CEO and Board level
Join an exclusive community to overcome key challenges in 2020 and ensure you are ready to provide the very best CX, EX and solutions to your employees and customers.
Introducing the L&D and CX forum
What's included in your membership
Invitations to our monthly workshops held across the UK discussing key challenges, support and solutions across key topics
Access to the members forum page on the website where you can share questions and receive support from your peers
An invite to our quarterly networking drinks where you can meet your peers, socialise and share success stories whilst growing your network
Quarterly "learn from an expert" session where you can ask questions to a specially selected solutions provider who can help with the most talked about topics