Contact us on 07931 722 992 or 01625 471 755
I founded the Top 50 Companies for Customer Service in 2004 after spending many years working within the industry to support and showcase the great work it does. The team and I lead many global brands to become the best service providers in their sector and in the industry. During this time, I noticed that many companies were investing heavily in training employees with minimal ROI.
When diving deeper as to reasons why it became clear that most training for employees is just not fit for purpose nor is it focused around the key objectives of the business and in most cases is off the shelf. Further, it is rarely re-visited and coaching is delivered by team leaders who do not always have the time to conduct rigorous and focused training. Seeing the frustrations of employees and businesses, I could not find any training that was bespoke so I decided to solve this problem by setting up CX Customer-Led Training in 2017. Raj Dattani, Founder and MD
Having trained 1000’s of employees, 100's of Team Managers and reviewed over 65 customer-led KPIs across multiple channels, it became very clear that there is a need for better employee training and employee engagement which is focused around customers and tailored to the needs of individual companies.
You would not put a square peg in a round hole, so we would not expect your training to be the same. CX Customer-Led training wants to set the gold standard in Customer Experience training by offering bespoke and tailored solutions using your customer feedback to influence the training needs of your employees. By focusing on the areas that matter the most, we can ensure maximum ROI for your business, happier and more engaged employees, and market-leading Customer Experience.
Together we ensure that your customers always feel awesome!
Customers always forget what you said and did, but they NEVER forget how you made them feel. Our passion is to ensure all employees have the very best training to ensure they continue to deliver market-leading customer experience and make customers feel awesome.