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CX Customer-Led Training
CX Customer-Led Training
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    • Home
    • About Us
    • Mental Health Training
    • L&D and CX Forum
    • Partnerships
    • Contact us
    • Testimonials
  • Home
  • About Us
  • Mental Health Training
  • L&D and CX Forum
  • Partnerships
  • Contact us
  • Testimonials

A Brand Is Defined By Customer Experience

A Brand Is Defined By Customer Experience A Brand Is Defined By Customer Experience A Brand Is Defined By Customer Experience


The Experience Is

Delivered by Your Employees, Give Them The Tools To Deliver Every Time


Find out more

A Brand Is Defined By Customer Experience

A Brand Is Defined By Customer Experience A Brand Is Defined By Customer Experience A Brand Is Defined By Customer Experience


The Experience Is

Delivered by Your Employees, Give Them The Tools To Deliver Every Time


Find out more
Training, Education, Learn, Customer Experiance

Customer Experience Training & Employee Engagement

CX Customer-Led Training puts your Customer Feedback at the heart of our Customer Experience and Employee Engagement Training. By piecing together your customer feedback across multiple touch-points, we are able to provide your teams with tailored training and employee engagement programmes providing you with a solution that guarantees results.


Traditional training is typically delivered as a “one size fits all” solution and is usually difficult to maintain and measure its effectiveness over a period of time. Poor customer experience can lead to a loss of valued customers, a negative impact on brand reputation, and increased pressure on your business. 


CX Customer-Led training has a solution to ensure your employees are maximising every opportunity to provide fantastic Customer Experience to your most valuable asset…your customer by empowering them with the training they need which is 100% customer-led. We pride ourselves in offering Award Winning Training and Employee Engagement programmes to many industry-leading brands creating a culture and Customer Experience you can be proud of.  


Want to find out more? then please contact us 

Want to find out how to keep your employees engaged during the pandemic?

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Some Of Our Clients

Helping Brands Make Their Customers Feel Awesome!

Join over 50 Brands in Improving CX and Increasing Employee Engagement whilst creating a culture to be proud of!

Maximize The Effectiveness Your L&D Programs

The 70%

The most beneficial for employees because it enables them to discover and refine their job-related skills, make decisions, address challenges, and interact with influential people such as managers and mentors within work settings. They also learn from their mistakes and receive immediate feedback on their performance. 

The 20%

Employees learn from others through a variety of activities that include social learning, coaching, mentoring, collaborative learning, and other methods of interaction with peers. Encouragement and feedback are the prime benefits of this valuable learning approach. 

The 10% - The Most Important Piece

The final 10% is made up of formal training delivered by experts. To reach our full potential we need to base our learning on theory and facts. Formal learning gives us the facts, figures, and solid foundations on which to build the remaining 90% of our development. 


At CX Customer-Led Training we strive to ensure we not only maximize the final 10%  but ensure it is sustained over the course of our engagement. Let us help support and amplify your L&D and together we will create successful learning outcomes. 

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Plan, Improve, Measure Evaluate

Some Of The Reasons Why Clients Chose Us:

1. Our passion is continuous improvement, happier and engaged employees that deliver great experiences that make the customer feel awesome! Our training does just that


2. We focus on your customer's expectations and business objectives resulting in high impact and meaningful training delivering industry-leading results 


3. We have trained over 6,500 employees in the past 12 months delivering an NPS of +93


4. We have reduced complaints by over 79% across the brands we work with


5. All of our clients have gone on to win industry awards 


6. Market-leading NPS & CSAT improvements within 3 months post-training


7. We have a great track record. We have helped over 50 brands achieve industry-leading CX


8. Our training has helped over 3m customers feel AWESOME! 


9. We have helped to save £m's in operational costs 

Join over 50 brands making a difference to their customers today

Find out more

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