CX Customer-Led Training puts your Customer Feedback at the heart of our Customer Experience and Employee Engagement Training. By piecing together your customer feedback across multiple touchpoints, we are able to provide your teams with tailored training and employee engagement programs providing you with a solution that guarantees results,
Traditional training is typically delivered as a “one size fits all” solution and is usually difficult to maintain and measure its effectiveness over a period of time. Poor customer experience can lead to a loss of valued customers, a negative impact on brand reputation, and increased pressure on your business.
CX Customer-Led training has a solution to ensure your employees are maximizing every opportunity to provide fantastic Customer Experience to your most valuable asset…your customer by empowering them with the training they need which is 100% customer-led. We pride ourselves in offering Award Winning Training and Employee Engagement programs to many industry-leading brands creating a culture and a Customer Experience to be proud of.
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The most beneficial for employees because it enables them to discover and refine their job-related skills, make decisions, address challenges, and interact with influential people such as managers and mentors within work settings. They also learn from their mistakes and receive immediate feedback on their performance.
Employees learn from others through a variety of activities that include social learning, coaching, mentoring, collaborative learning, and other methods of interaction with peers. Encouragement and feedback are the prime benefits of this valuable learning approach.
The final 10% is made up of formal training delivered by experts. To reach our full potential we need to base our learning on theory and facts. Formal learning gives us the facts, figures, and solid foundations on which to build the remaining 90% of our development.
At CX Customer-Led Training we strive to ensure we not only maximize the final 10% but ensure it is sustained over the course of our engagement. Let us help support and amplify your L&D and together we will create successful learning outcomes.
1. Market-leading NPS & CSAT improvements within 3 months post-training
2. We have a great track record. We have helped over 50 brands achieve industry-leading CX
3. We have trained over 6,000 employees in the past 12 months with an NPS of +93
4. We have reduced complaints by over 80% across the brands we work with
5. Over 95% of our clients go on to win industry awards
6. Our passion is continuous improvement and our training does just that
7. We focus on your customer and employees resulting in high impact training and fantastic results
8. Our training has helped over 1m customers feel AWESOME!