CX Customer-Led Training puts your Customer Feedback at the heart of our Customer Experience and Employee Engagement Training. By piecing together your customer feedback across multiple touch-points, we are able to provide your teams with tailored training and employee engagement programmes providing you with a solution that guarantees results.
Traditional training is typically delivered as a “one size fits all” solution and is usually difficult to maintain and measure its effectiveness over a period of time. Poor customer experience can lead to a loss of valued customers, a negative impact on brand reputation, and increased pressure on your business.
CX Customer-Led training has a solution to ensure your employees are maximising every opportunity to provide fantastic Customer Experience to your most valuable asset…your customer by empowering them with the training they need which is 100% customer-led. We pride ourselves in offering Award Winning Training and Employee Engagement programmes to many industry-leading brands creating a culture and Customer Experience you can be proud of.
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1. Our passion is continuous improvement, happier and engaged employees that deliver great experiences that make the customer feel awesome! Our training does just that
2. We focus on your customer's expectations and business objectives resulting in high impact and meaningful training delivering industry-leading results
3. We have trained over 6,500 employees in the past 12 months delivering an NPS of +93
4. We have reduced complaints by over 79% across the brands we work with
5. All of our clients have gone on to win industry awards
6. Market-leading NPS & CSAT improvements within 3 months post-training
7. We have a great track record. We have helped over 50 brands achieve industry-leading CX
8. Our training has helped over 3m customers feel AWESOME!
9. We have helped to save £m's in operational costs